TERMS OF USE
This website, as well as any and all associated mobile sites and mobile applications (collectively referred to as “Website”), is operated by Eichholtz Corporation USA ("us/we/our"). "You/your" means you as a user of the Website. “User” means all users of this Website. We offer this Website, including all information, products, and services available from this Website, to you conditioned upon your acceptance of all the terms, conditions, policies, and notices stated herein. Your continued use of this Website constitutes your agreement to these Terms of Use.
By accessing this Website, you agree to be bound by the Terms of Use set forth herein. If there is anything you do not understand, please email any inquiry to: info@eichholtz.com. If at any time you do not agree to these Terms of Use, please do not use this Website.
Notice Regarding Dispute Resolution
These Terms contain provisions that govern how any legal claims that might arise between us and you will be handled. See Mandatory Arbitration Provision For Resolution Of Claims or Disputes (below), which includes a binding obligation to resolve disputes on an individual (i.e., non-class action basis), which will, subject to limited exceptions, require you to submit claims you have against us to binding arbitration or small claims court.
You shall not use the Website for any illegal purposes, and you will use it in compliance with all applicable laws and regulations. You shall not use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient, or such that the effectiveness or functionality of the Website is in any way impaired. You agree not to attempt any unauthorized access to any part or component of the Website.
Intellectual Property Ownership and Use
You acknowledge and agree that all of our trademarks, logos, copyrights, and any and all other intellectual property rights in all material or content contained within this Website shall remain at all times vested in us or, in the cases where we are using such material or content under authority from a third party, in the owner of such material or content.
We grant you the limited right to access and make use of the Website as our User. However, you shall not: a) reproduce, duplicate, copy, sell, or otherwise exploit the Website or any image, page layout, page design, trade dress, trademark, logo, or other content (“Site Content”) for any commercial purpose; b) use a robot, spider, or data mining or extraction tool or process to monitor, extract, or copy Site Content; c) use any meta tags, search terms, key terms, or the like that contain the Website’s name or our trademarks; d) engage in any activity that interferes with the Website or another user’s ability to use the Website; e) modify, create derivative works from, reverse engineer, decompile, or disassemble any technology used to provide the Website and the goods or services offered on the Website; or f) assist or encourage any third party in engaging in any activity prohibited by these Terms of Use.
You shall not use, copy, distribute, or exploit any of the Site Content in any manner without our prior written permission.
All Site Content and all materials and content contained within the Website, including but not limited to the text, graphics, logos, icons, images, audio clips, video clips, articles, posts, and data appearing on the Website, are owned by us, or used by us under authorization, and are protected by U.S. and foreign trademark and copyright laws. No portion of the materials or content on these pages may be reprinted or republished in any form without our express written permission.
Errors and Inaccuracies
We strive to provide complete, accurate, up-to-date information on the Website. Unfortunately, despite those efforts, human or technological errors may occur. The Website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability of products or the events we promote, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.
You acknowledge that the particular technical specifications and settings of your computer and its display could affect the accuracy of the display of the colors and overall look and features of products offered on the Website.
Changes to the construction that cause the actual design to deviate to some extent from the models, illustrations, drawings, or dimensions displayed on the site, but that do not result in any essential change to the technical and aesthetic design of the items do not require Eichholtz to pay Buyer any compensation and do not give Buyer the right to refuse to accept or pay for the items delivered.
Our Return Policy
If the goods delivered are not, in the opinion of Buyer, in accordance with the goods ordered or not all goods have been delivered, Buyer shall immediately notify Eichholtz by e-mail and in any event not later than 14 (fourteen) calendar days following the delivery date. Eichholtz is not obliged to deal with complaints that have been received beyond this date. Any complaint filed by Buyer must be as detailed as possible with a digital photo annexed to the e-mail to support Buyer’s claims. Every delivery shall be regarded as a separate transaction. That is, complaints that relate to a particular delivery have no effect on previous or subsequent deliveries to the same buyer.
If the complaint, according to Eichholtz in its sole discretion, has merit, then Eichholtz has the choice to either: (i) replace the defective or missing goods, or (ii) credit Buyer the purchase price.
Defective goods may only be returned to Eichholtz at Eichholtz’s expense after Eichholtz has given its prior written approval or Eichholtz has requested that the buyer return the defective goods. If the goods have not been received within 15 (fifteen) business days of Eichholtz’s prior written approval, then Buyer is deemed to have withdrawn its complaint.
In the case of replacement of defective goods or goods taken back, the extra costs for mounting, dismounting, re-installation, change of technical installations, and other costs are solely the responsibility of the Buyer.
Changes to Website or These Terms of Use
Other than as may be required by law, we reserve the right to modify or withdraw, temporarily or permanently, the Website (or any part of the Website) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification or withdrawal of the Website (or any part of the Website).
We may alter these Terms of Use from time to time, and your use of the Website (or any part of the Website) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms of Use have been changed. If you do not agree to any change to the Terms of Use, then you must immediately stop using the Website.
The Website is subject to constant change. You will not be eligible for any compensation because you cannot use any part of the Website or because of any failure, suspension, or withdrawal of all or part of the Website.
External Sites and Resources
We are not responsible for the availability of any websites owned or controlled by third parties. We do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of any third-party websites, including (without limitation) any advertising, products, or other materials or services on or available from such websites or resources, nor for any damage, loss, or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods, or services available on such third-party external sites or resources.
Orders, Price, and Resale
Nothing on the Website constitutes a binding offer to sell products described on the Website or to make such products available in your area. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. We reserve the right to request payment in advance. The prices displayed on the Website are quoted in U.S. dollars and must be paid in U.S. dollars. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase or you have already initiated a bank transfer and your order is canceled, we will issue a credit to your credit card account or return the bank transfer.
We only accept an order after having received the full business details of the purchaser, including without limitation trade name, VAT number (if applicable), delivery address, e-mail address, company name, invoice address, telephone number(s), contact name, and store opening hours.
There is a minimum purchase requirement of $2,500 USD for initial orders and $750 for subsequent purchases or reorders.
Resellers: For more information, please contact us to receive a full copy of our Reseller Policy.
Sales, Shipping, and Returns
We accept credit cards and bank transfers for our products. Credit card payments are processed through our third-party payment processor. Please be sure to provide your exact billing address and telephone number (i.e., the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Unless otherwise agreed, full payment is required prior to shipment.
For multiple product orders, our order processing company will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise.